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Is Just Legit? We Dive Into the Details of This Professional Services Site

Is Just Legit? We Dive Into the Details of This Professional Services Site

Disclosure: This post may contain affiliate links, meaning we get a commission if you decide to make a purchase through our links, at no cost to you. Please read our disclosure for more info. is a unique way that anyone anywhere can access help from experts in hundreds of fields easily and quickly. With JustAnswer, you can ask virtually any question imaginable and connect with the right person who can answer your question. Whether you need advice from a lawyer, doctor, veterinarian, or car mechanic, at JustAnswer, the answers you need are only a click away!

What Is JustAnswer?

JustAnswer is a virtual question and answer service connecting users with knowledgeable experts in a wide range of subjects. Users have the option to connect with their experts through online chat, or for an additional fee, through text or over the phone.

How Do They Work?

Using JustAnswer is easy and only takes a few minutes to get started. Users must first create an account, which determines their pricing. JustAnswer offers a week-long trial period which is currently only $1 but may go as high as $5. When signing up, you'll enter your email address, payment information, and phone number but will only pay for the trial membership until the week is up. If you choose to forgo the week-long trial, follow these steps to sign up:

  • Visit and click “Get Started.”
  • Create an account.
  • You'll be redirected to
  • Answer the questions detailing your question urgency.
  • JustAnswer will provide you with the available memberships.
  • Select the one you would like to use.
  • Click “Sign up,” and you're done!

How Much Does JustAnswer Cost?

JustAnswer is a subscription service costing either $50 per month or $74 per month. It includes unlimited usage and access to answers by experts, including other premium services. Additional services available in the unlimited plan incur an additional cost and include:

  • Phone Consultations
  • Document Preparation
  • Virtual Technical Repairs

All additional fees are disclosed before users receive these premium services, providing the option to accept or decline. Payment is taken from the credit card on file provided during account setup.

Is JustAnswer Free?

No, JustAnswer is not a free service; it is a paid membership subscription that charges users a set fee every month. There is a week-long trial period available, offering the unlimited service membership for only $1; once the trial period ends, the full amount is charged, and the regular monthly membership subscription begins.

How To Cancel JustAnswer?

If you've signed up for the trial membership, you have seven days to cancel before being charged the monthly fee. Whether canceling the trial or the monthly subscription, follow these steps:

  • Select “My Account” at the top right-hand corner of your screen
  • Click “Membership”
  • Once on the membership page, select “Cancel my membership” and follow the prompts.

If you have trouble canceling your membership online, you can call JustAnswer's customer service line at 1.800.943.0264. Here a customer service representative will assist you with your membership cancellation.

Is JustAnswer Legit?

Yes, JustAnswer is a legitimate online question and answer service that connects its users to experts in their requested fields to receive answers to their questions. JustAnswer has over 12,000 experts waiting to answer users' questions 24/7 in hundreds of fields from Appraisals to Zoology and everything in between.

JustAnswer has been featured in multiple prolific news and print articles, including The New York Times, Fox, NBC, and CNN. To date, JustAnswer has connected over ten million users to expert help and is highly rated across multiple trusted sites. JustAnswer is the recipient of an A+ rating from the Better Business Bureau, five stars on Trustpilot, and 9.5/10 on Google. The site uses Norton Secured, a trusted security defense system, to ensure the safety of all its users.


Is JustAnswer Legal Legit?

Yes, JustAnswer legal is legitimate. The service employs those certified in the law field to ensure users receive true and trusted answers to their questions. Every expert is vetted and verified to ensure only those with the highest credentials are approved to provide users with answers.


Is JustAnswer Vet Legit?

Yes, JustAnswer Vet is legitimate. Only those that pass the vetting and verification procedure and are certified in the veterinarian field are hired to provide users with answers to their questions. You can feel comfortable using this service for  any non-emergency cat, dog, bird or other pet care questions. 


JustAnswer Reviews

JustAnswer receives high reviews across a wide range of trusted review services. With an average score of 9.5/10 on Google and five stars on Trustpilot, user experience is overwhelmingly positive. Here are a few reviews taken from multiple third-party review sites.

“I was extremely impressed with the compassion, knowledge and quickness of using JustAnswer. My question was answered, advise on what to do now. I had additional questions about the same issue and my lawyer answered those as well and not with cookie cutter answers, he listened to my concerns and was just great! If I ever have legal questions again, JustAnswers will be the first place I'm coming.” – Elizabeth G.

“Unable to take my dog to the vet for a possible tooth infection because of the Coronavirus issue, i needed to find out if i could safely give her human Clyndamycin. Once we determined her size and dosing, all has turned out well and i super super THANK JustAnswer for their assistance! They were fast, polite, and educated!” – Paige L.

“I asked a question concerning a refund from a travel insurance company. The company are refusing me a refund as they keep saying I'm over my 14 days cooling off period. Asked the question and got an answer straight away and now am dealing with the company to hopefully get the result I want. Great advise and would highly recommend to anyone.” – Leisa T.

How To Make Money On JustAnswer?

Applying to be a JustAnswer expert is like many jobs. The service uses a third-party company to vet its experts using an 8-step verification procedure.

To start your application, provide JustAnswer with your name and a few other personal details and select your area of expertise. You'll then fill out your work history, upload your resume, enter all licensing and certification information, including your education history, and sign the verification waiver. From there, the information is sent out for verification. Once approved, you can begin answering questions.

As an expert, you can see the fee the user is charged first, so you can see how much you will receive. New experts receive 20% of the customer fee, which increases over time to 50%. Once you answer the question, the user chooses to accept your answer and then leaves a rating. Once you've received a positive rating, you'll earn your commission from the set fee. All payments are made via PayPal, and you must have at least $20 in your account before withdrawing your funds.

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