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Is the FSA Store Legit? A guide to Shopping the FSA Store Online

Is the FSA Store Legit? A guide to Shopping the  FSA Store Online

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Do you have an FSA account through your job and not sure what you can spend those funds on or where to spend them? In this article we cover how to use your funds at the 1-stop shop called the FSA Store. Including newly eligible – Over-the-Counter Meds – get the relief you need from pain, allergies, cold & flu and more at FSAstore.com.

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What is the FSA Store?

The FSA Store is a marketplace of all FSA-approved products. So you don’t have to wonder if the items you’re buying are eligible – everything in the store is eligible. The company’s goal is to help FSA account holders understand what they can spend their money on to maximize their savings. The store contains over 4,000 health products FSA holders can buy with tax-free funds.

Do I need an FSA card to use the FSA store?

Shopping with your FSA card is usually easier because you likely won’t have to do any further paperwork to manage your account. But it isn’t necessary. You can pay with a standard credit or debit card, but make sure you keep your receipt because you must submit it to the FSA administrator to get reimbursed.

However, if you pay with an FSA card, the entire process is auto-substantiated, and you won’t have to go through the claims process. Since each FSA is different, always check with your administrator to ensure you don’t have to do anything different.

FSA store

How are FSA and HSA different?

Both FSA and HSA are pre-tax funds you can use for eligible medical expenses. However, an FSA is employer-sponsored (and owned), and an HSA is individually-owned and not tied to your employer.

FSAs are only eligible through your employer and only for an HSA if you have a high-deductible health insurance plan.

FSA and HSAs have different contribution limits, too, including

  • FSA annual contribution limit is $2,850 per individual and $5,700 per household
  • HSA annual contribution limit is $3,650 per individual and $7,300 per household

HSA funds roll over each year that you don’t use them, but FSA funds don’t roll over except for a maximum of $570 per year. So if you don’t use them, you lose them.

Is the FSA Store legit?

The FSA store takes extra precautions to ensure its products are legit. They understand the risk we all take on most websites that allow third-party sellers. You never know if what you’re getting is legit or the real deal. Since the FSA store sells health-related items, they want to ensure that you get real products. Here’s how they ensure it:

  • Only sells products directly from the manufacturer and not from any third-parties
  • Uses a third-party website (Trustpilot) for all of its reviews, so no reviews can be ‘bought’ or made up
  • Doesn’t offer large discounts, which means you’re getting quality products that they aren’t just trying to offload
  • Only uses images directly from the manufacturer or that they took themselves

How long does it take to get items from the FSA store?

It takes around 1 to 2 days to process the order. After they pick up the order, it goes to the carrier, at which point you can track your order. The FSA store does say to allow extra time during the holiday season, as order fulfillment may take longer.

Is everything FSA Eligible in the FSA store?

Everything on the FSA Store is FSA eligible, but you should always check with your administrator first. If your FSA limits your funds for use on only certain products, or if your plan doesn’t cover every product, not all products might be covered. What the FSA store sells, though, is covered by most FSA plans.

FSA Store reviews:

Trustpilot has mixed reviews about the FSA store. Some people love it and love saving money, while others have issues with certain aspects.

Most people agree that the website is great, and the selection of products is impressive. They find what they need and can process their order easily. Most people, however, complain about customer service and the return process.

Almost every negative review on Trustpilot involves initiating or completing a return. But, unfortunately, customers either never received their money back or never heard back from customer service to do the return.

Does FSA Store Offer Returns? 

Yes, they do offer returns and exchanges but due to the nature of the items there are some restrictions and limitations. 

Products that can be returned must be brand new, unopened, and unused in their original packaging within 30 days of delivery, except for breast pumps, defibrillators, period underwear, pillows, and items marked as non-returnable. Breast pumps, defibrillators, period underwear, and pillows are not returnable, with no exceptions.

Fees are determined on a case-by-case basis. Our standard restocking fee is 15%. Some products may be subject to higher restocking fees.

If you experience any issues with delivery or items, please contact us within 30 days of receiving your shipment confirmation email. We will not be able to issue any credits after this 30 day period.

Please note: refunds are issued to the original form of payment or as a store credit. There are no exceptions. Store credits may only be used on FSAstore.com and may not be used on HSAstore.com, FSA Optical, HSA Optical, or Glasses.com.

How to Initiate a Return

Full return rules and instructions can be found here; or follow the instructions below: 

Option 1: Set up your own return. Sign into your FSAstore.com account using the email address and password you registered when ordering. Click on “My Account” then “Returns”. Click “Return Items” for the order you wish to return, then check the items and select the reasons for return from the drop down.

Option 2: Email us for a return shipping label. Email us at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.

For exchanges, please follow option 2 noted above.

Once you have completed these steps, you will see/receive a confirmation of your return request. It will take 3-5 business days for us to send your return shipping label.

 

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