How Cigna Pharmacy Overcharged Me

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Prolensa Bottle

Can you tell the difference between these two bottles of Prolensa (bromfenac ophthalmic solution) 0.07% 3 mL?

Me either. But Cigna says it's $100+. Say what?

When my last eye surgery was scheduled, they gave me two prescriptions for Prolensa, one for the left eye and one for the right eye as the surgeries were scheduled a week apart, and they wanted me to use different bottles for each eye.

The first bottle I got filled right away at my local Hy-Vee pharmacy where they know us by name. They also know I always question if one of my prescriptions cost a lot of money, so they called me after I dropped off the script to warn me that this little bottle would cost me $70. Seventy dollars is definitely a lot of money to me, but I figured I needed it, so paid up.

I have Cigna health insurance that offers a home delivery pharmacy, so I figured that I should be able to send in the second prescription into Cigna and get that bottle for less than the first bottle that I got a retail pharmacy. They claim they can offer lower prices on medications that they fill themselves.

Imagine my surprise when I see that Cigna charged my debit card $175!

They had my card on file from using them previously for a different medication. I immediately log-in and ask them to cancel the order. They respond that they can't because it's already been shipped. So I ask if I can refuse shipment for a refund. Again, the answer was no. I asked why they charged me so much when I got the exact same thing filled at a retail pharmacy for over $100 less. They respond with some BS about my benefit plan. They could give me no explanation for the dramatic difference in cost.

And the worst part? The Rx didn't even arrive in time for my surgery.

Luckily, the staff had samples to give me to use. And as of today, I am still using those samples, so I wouldn't have even needed that second prescription filled. Ugh.

The next (second) step in November will be a YAG laser, and the third step will be the Lasik in December. But since my implants will not change with age, this fine tuning is supposed to last forever, unlike my previous Lasik procedures. I pray my eyesight will again be 20/20 after all is said and done because right now I'm debating on whether all of this money I'm paying out will be worth it.

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