It’s not at all uncommon in the United States for those who receive medical treatment to feel like they were overcharged.
After this situation, you’ll likely want to file a dispute over your bill in order to get things settled. Not everyone is aware of the best way to handle medical billing complaints, however, so it can be confusing.
Not sure where to start? Don’t worry, we’ve got you covered!
Let’s take a look at everything you need to know when you want to dispute a medical bill.
In This Post:
Compile All Documentation Related to Your Bill
You need to have a written record of all the communication that’s occurred between you and your provider.
This means that any documents or emails regarding your procedure should be kept in a safe place where they can easily be retrieved.
It’s also vital to have a documented statement from your provider that they will place your account on hold while the dispute is being resolved. Otherwise, you run the risk of your bill being sent to collections during the process.
Contact Your Insurance Company
In some scenarios, contacting your insurance representative can significantly help your chances of working out the dispute in your favor.
Specifically, this applies if the medical professional you’re communicating with is in your insurer’s network. Your company will likely be able to negotiate with your physician and come to an agreement on what should be paid.
As previously mentioned, it’s important to get as much in writing as you can. This includes an agreement that you come to with your insurance company.
While your insurer may not always be able to get you the results you want, they have more leverage when it comes to negotiating.
Take Your Complaint up The Chain of Command
There are plenty of medical billing employees who have completed UMA courses and are fully-certified in their occupations. At times, though, the professionals who are responsible for handling your claim at the medical facility may not work in your favor.
In this situation, it’s important to bypass this level completely and go further up with your complaint.
Don’t be afraid to send an official letter to an executive at the facility stating that your previous efforts to handle your medical billing have left you with little to no progress.
More often than not, this individual will reach out to you with a compromise. If you still aren’t able to get anywhere, though, contacting a legal representative is the next best course of action.
From here, you’ll have a professional on your side dedicated to helping you resolve your dispute.
Handling Medical Billing Complaints Can Seem Difficult
While it may seem difficult at first, it doesn’t have to be!
With the above information about medical billing complaints in mind, you’re on your way to making an informed dispute. This gives you the best chance of resolving the issue in your favor.
Check out our website for more helpful tips on saving money and being financially conscious in your life.